Your Crown Awaits. Reach Out to Terracrownatelier.
Experience unparalleled luxury at the intersection of gaming and hospitality. Whether you have a question about your upcoming stay, a special event, or casino inquiries, our dedicated team is here to assist you 24/7.
Direct Communication
Reach our concierge or front desk directly for immediate assistance.
Our Location
900 York Mills Rd, North York, ON M3B 3H2, Canada
Conveniently located in the heart of North York with ample valet parking.
Operating Hours
- Hotel Reception: 24/7
- Casino Floor: 24/7
- Customer Support: 9 AM - 9 PM EST
Inquiry & Support Center
Please fill out the form below and our team will respond within 24 hours.
Visit the Atelier
Finding your way to 900 York Mills Rd
By Transit
Take the Yonge-University Line to York Mills Station. Transfer to the 95 York Mills East bus and exit at Lesmill Road.
By Car
Located just off Hwy 401. Take the Leslie St exit and head south to York Mills Rd, then turn west.
Parking
Complimentary valet parking for all hotel and casino guests. Secure underground self-parking is also available.
Specialized Assistance
Select a category to see specific contact channels and expected response times.
Room Reservations & Suites
Fast Response
For booking modifications, group rates, or suite upgrades. Our reservation desk operates 24/7 with immediate confirmation for phone inquiries.
Average Email Response: 2 hours
Events, Weddings & Catering
Planning Team
Connect with our dedicated event specialists for venue tours, menu planning, and technical requirements for your next grand gathering.
Average Email Response: 12 hours
Lost & Found / Security
Immediate Action
If you have misplaced an item on the casino floor or hotel premises, please contact our security dispatch immediately via phone for active search assistance.
Average Email Response: 4 hours
Accessibility Services
Personalized
We are committed to providing a seamless experience for all guests. Contact us to arrange specific mobility assistance or room features prior to your arrival.
Average Email Response: 6 hours
What is the best way to modify a reservation?
For the fastest service, we recommend calling our 24/7 concierge line. You can also reply to your confirmation email with requested changes.
Do you offer shuttle services from the airport?
Yes, we provide luxury private shuttle services from Pearson International Airport. Please contact us at least 48 hours in advance to schedule your pickup.
Is there a dress code for the casino floor?
We maintain a smart-casual dress code on the main casino floor. Formal attire is required for VIP salons and high-stakes rooms.