+1 416 512 8067
info@terracrownatelier.com
Last Updated: October 24, 2023
At Terracrownatelier, your privacy is a cornerstone of our luxury hospitality experience. This policy outlines how we protect your personal data, manage cookie usage, and uphold your rights under global privacy standards. We are committed to transparency in our data practices, ensuring your stay—both physical and digital—remains secure and refined.
To provide our bespoke services, we process specific categories of information with the utmost care.
Full name, title, and date of birth for room reservations and casino membership verification.
Email address, phone number, and physical address for booking confirmations and concierge updates.
Securely tokenized payment details for transaction processing and deposit management.
IP addresses, browser types, and operating system details to optimize our digital interface performance.
Information about how you navigate our site, including stay preferences and service interactions.
Your preferences in receiving luxury offers and newsletters from Terracrownatelier.
Enhancing your digital journey through intelligent personalization.
These are strictly necessary for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our site, use a shopping cart, or make use of e-billing services. These cookies do not store any personally identifiable information and are typically session-based.
We use these to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Data is aggregated and anonymized.
These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region). These may persist for up to 12 months.
These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Empowering you with complete control over your personal data footprint.
You have the right to request a copy of the personal data we hold about you and to receive it in a structured, commonly used, and machine-readable format. To exercise this, email info@terracrownatelier.com with the subject "Data Access Request."
If your data is inaccurate or incomplete, you may request an update. You also have the "right to be forgotten," allowing you to request the deletion of your data when it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
You can object to the processing of your data for direct marketing purposes at any time. You may also request that we restrict processing while we verify the accuracy of your data or if you have objected to the processing based on legitimate interests.
For your security, we will verify your identity before fulfilling any rights requests. This may involve providing proof of identity or confirming specific details related to your account or previous stays at Terracrownatelier.
Fortifying your information with industry-leading safeguards.
All data transmissions are protected using TLS 1.3 encryption protocols to prevent unauthorized interception.
Strict internal protocols ensure only authorized personnel with a legitimate business need can access sensitive data.
Aggregated data used for analytics is stripped of all personal identifiers to ensure total anonymity.
We retain booking data for 7 years to comply with tax and legal requirements, after which it is securely purged.
Multiple redundant backup systems ensure data availability and integrity even in the event of technical failure.
Privacy considerations are integrated into every stage of our digital service development lifecycle.
We partner with elite service providers to ensure a seamless and secure experience.
Secure handling of credit card data via PCI-DSS compliant partners like Stripe and PayPal.
Aggregation of site usage data via Google Analytics and Hotjar to refine user experience.
High-security hosting and data storage provided by AWS and Microsoft Azure.
Delivery of personalized communications via Mailchimp and Salesforce Marketing Cloud.
Our site may contain links to luxury partners. We are not responsible for their independent privacy practices.
We may disclose data to regulatory authorities when required by Canadian or International law.
For any inquiries regarding your privacy or to file a formal complaint, our dedicated Data Protection Officer is available to assist you.
If you feel your privacy concerns have not been adequately addressed, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or your local data protection authority.